Efficient and accurate management of all incoming referrals including:

• Referral triage and urgency review

• Medicare Mental Health Care Plan compliance checks

• Review of specialist and allied health referral requirements

• Data entry of patient and referrer information

• Confirmation letters to referrers

• Confirmation letters to patients

Proactively managing your day-to-day diary including:

• Appointment scheduling

• Appointment confirmations

• Cancellations and rescheduling

• Active waitlist management

• Coordination of intake forms

• Coordination of DASS21, K10 and screening tools

• Clinician diary optimisation

Efficient and accurate management of invoices and payments including:

• Appointment invoicing

• Late cancellation fee processing

• Non-attendance fee management

• Third party claims processing

• Outstanding invoice management

• Payment reconciliation

Supportive client care from referral to discharge including:

• Referral Management inclusions

• Diary Management inclusions

• Payment & Claim Management inclusions

• Fortnightly Practice Manager and clinician meetings

• Daily and weekly reconciliation reporting

• Extended support hours from 7am to 7pm

For practices requiring tailored support including:

• Multi-clinician practices

• Multi-disciplinary teams

• Psychiatry clinics

• Psychology hubs

• New clinic launches

• Overflow administration support

• Systems and workflow optimisation

• KPI and reporting dashboards

• Practice growth strategy

• Compliance and operational improvement projects

Custom proposal provided following consultation.